Verizon, T-Mobile, AT&T and Sprint customers who need to contact 9-1-1 can send a text message for help. The City's 9-1-1 Center is the first in New York State to accept text messages from all four major cell phone carriers. People without computer access may sign up by calling 1-86. ![]() In addition, users can sign up for emergency notices and/or general notifications and add as monay phones as needed. Unlisted numbers, mobile numbers, TDD/TTY devices can all be entered. The secure sign-up process allows residents and businesses to add or update their contact information to ensure they will be included when a message is sent. The high-speed mass notification system can send phone calls, text messages and notices to TDD/TTY devices during critical situations. Examples may include evacuation notices, bio-terrorism alerts, boil water notices or missing child or wanted person alerts. CodeRED is a community notification enrollment tool that the City's emergency response teams can use in the event of an emergency situation or critical community alert. The City of Rochester participates in CodeRED to keep citizens informed during emergency situations. To reach the 311 Call Center from outside city limits, call (585) 428-5990. Our representatives are here to provide citizens with immediate access to City government and all its services. The City's 311 Call Center accepts video relay calls and also offers TTY/TRS at 711. ![]() Better serve the deaf and hard of hearing.
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